Refund and Returns Policy for Hypeix.com

At Hypeix.com, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, our Refund and Returns Policy ensures a smooth and hassle-free process to return or exchange your items. Please read the following policy for detailed instructions and conditions.

Returns Policy

We accept returns on most products purchased from Hypeix.com within 30 days of delivery. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it. To start a return, please contact our customer support team at info@hypeix.com to receive a Return Merchandise Authorization (RMA) number.

Return Conditions:

  • The product must be in its original packaging and include all accessories and manuals.
  • The product must be unused and in resalable condition.
  • A receipt or proof of purchase (such as the order number) is required.

Refunds

Once we receive your returned item, our team will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment. Please allow up to 7-10 business days for the refund to appear in your account.

Important Notes:

  • Shipping fees are non-refundable unless the item is defective or incorrect.
  • Items that are returned outside of the 30-day window may not be eligible for a refund.

Exchanges

If you received a damaged or defective item, or if you simply want to exchange your product for another, please contact our support team at info@hypeix.com within 30 days of receiving your order. We will assist you in processing the exchange and ensure that you get the right product.

Damaged or Defective Items

If you receive an item that is damaged, defective, or incorrect, please contact us immediately. We will assist you in either replacing the product or issuing a full refund, depending on your preference.

Steps to take if you receive a damaged or defective item:

  1. Contact us at info@hypeix.com within 7 days of receiving the product.
  2. Provide your order number and a description of the issue, along with photos of the damaged or defective item.
  3. Our team will guide you through the return process for a refund or replacement.

How to Return an Item

To initiate a return or exchange, please follow these steps:

  1. Contact Customer Service: Email info@hypeix.com to request a Return Merchandise Authorization (RMA) number.
  2. Package the Item: Carefully pack the product in its original packaging with all accessories, manuals, and proof of purchase.
  3. Ship the Item: Send the item back to us using a trackable shipping service. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
  4. Receive Refund or Exchange: Once we receive and inspect the returned item, we will issue your refund or exchange.

Contact Us

If you have any questions or need assistance with a return or refund, please do not hesitate to contact us. Our customer support team is available to help you throughout the process.

  • Address: 9E Rue Chardonnay, Kenner, LA 70065-8300, USA
  • Phone: (740) 847-4286
  • Email: info@hypeix.com

Policy Changes

Hypeix.com reserves the right to update or modify this Refund and Returns Policy at any time. Any changes will be posted on this page, and it is the customer’s responsibility to review this policy periodically. By making a purchase, you agree to the terms outlined in this policy.